ALL SALES ARE FINAL. DUE TO THE LIMITED, CUSTOM, AND ARTISTIC NATURE OF THE PRODUCTS SOLD ON HEMSLEY.US, WE DO NOT ACCEPT RETURNS, EXCHANGES, CANCELLATIONS, OR REFUNDS. ONCE AN ORDER IS PLACED, IT CANNOT BE MODIFIED OR CANCELED FOR ANY REASON.
ORDERS ARE PROCESSED AND SHIPPED WITHIN 2 TO 14 BUSINESS DAYS UNLESS OTHERWISE STATED. SHIPPING TIMELINES ARE ESTIMATES ONLY AND ARE NOT GUARANTEED. HEMSLEY.US IS NOT RESPONSIBLE FOR DELAYS CAUSED BY SHIPPING CARRIERS, CUSTOMS PROCESSING, WEATHER CONDITIONS, OR OTHER CIRCUMSTANCES BEYOND OUR CONTROL.
CUSTOMERS ARE RESPONSIBLE FOR PROVIDING ACCURATE AND COMPLETE SHIPPING INFORMATION AT CHECKOUT. HEMSLEY.US IS NOT LIABLE FOR LOST, DELAYED, OR MISDELIVERED PACKAGES DUE TO INCORRECT OR INCOMPLETE ADDRESS DETAILS. PACKAGES RETURNED AS A RESULT OF ADDRESS ERRORS MAY REQUIRE ADDITIONAL SHIPPING FEES TO BE RESENT.
COMMISSION REQUESTS ARE REVIEWED ON A CASE-BY-CASE BASIS AND SUBJECT TO AVAILABILITY. PLEASE ALLOW 5–7 BUSINESS DAYS FOR A RESPONSE TO COMMISSION INQUIRIES. SUBMISSION OF A COMMISSION REQUEST DOES NOT GUARANTEE ACCEPTANCE. ALL COMMISSION DETAILS, INCLUDING SCOPE, PRICING, AND TIMELINE, MUST BE AGREED UPON BEFORE WORK BEGINS.
ALL COMMISSIONS REQUIRE A 50% NON-REFUNDABLE DEPOSIT PRIOR TO THE START OF WORK. ONCE A COMMISSION HAS STARTED, THE DEPOSIT IS NON-REFUNDABLE UNDER ALL CIRCUMSTANCES. THE REMAINING 50% BALANCE IS DUE WITHIN 30 DAYS OF THE COMMISSION BEING COMPLETED AND OFFICIALLY STATED AS COMPLETE BY HEMSLEY.
IF THE REMAINING BALANCE IS NOT RECEIVED WITHIN THE 30-DAY PAYMENT WINDOW, HEMSLEY RESERVES THE RIGHT TO LIST, SELL, OR OTHERWISE DISTRIBUTE THE COMMISSIONED WORK AT ITS DISCRETION. IN SUCH CASES, ALL PAYMENTS MADE REMAIN NON-REFUNDABLE, AND THE CLIENT FORFEITS ANY CLAIM TO THE WORK.
ALL COMMISSIONED AND CUSTOM PIECES ARE FINAL SALE. COMMISSIONS MAY NOT BE CANCELED, REFUNDED, OR TRANSFERRED ONCE WORK HAS BEGUN.
ALL ITEMS ARE SOLD “AS IS.” VARIATIONS IN COLOR, TEXTURE, FINISH, SIZING, OR MATERIALS ARE INHERENT TO HANDMADE AND ORIGINAL ARTWORK AND ARE NOT CONSIDERED DEFECTS. THESE CHARACTERISTICS ARE PART OF THE CREATIVE PROCESS AND DO NOT QUALIFY FOR REFUNDS OR REPLACEMENTS.
ALL ARTWORK, DESIGNS, IMAGES, AND CONTENT ON HEMSLEY.US REMAIN THE INTELLECTUAL PROPERTY OF THE ARTIST UNLESS EXPLICITLY STATED OTHERWISE. PURCHASE OF A PHYSICAL ITEM DOES NOT GRANT REPRODUCTION, COMMERCIAL USE, LICENSING, OR RESALE RIGHTS WITHOUT WRITTEN PERMISSION.
HEMSLEY IS NOT RESPONSIBLE FOR DAMAGES INCURRED AFTER DELIVERY, INCLUDING WEAR, IMPROPER HANDLING, OR ENVIRONMENTAL EXPOSURE. RESPONSIBILITY FOR CARE AND MAINTENANCE TRANSFERS TO THE CUSTOMER UPON RECEIPT.
HEMSLEY RESERVES THE RIGHT TO REFUSE SERVICE, CANCEL ORDERS, OR LIMIT QUANTITIES AT ITS DISCRETION, INCLUDING IN CASES OF SUSPECTED FRAUD OR POLICY VIOLATIONS.
THESE POLICIES MAY BE UPDATED OR MODIFIED AT ANY TIME WITHOUT PRIOR NOTICE. CONTINUED USE OF HEMSLEY.US OR COMPLETION OF A PURCHASE CONSTITUTES ACCEPTANCE OF THE MOST CURRENT VERSION OF THESE POLICIES.